SD Services Ltd. is an outsourcing Call Centre offering customer support to various financial entities.

We are one of the best provider specializing in the management of strategic activities surrounding customer relations and customer support for online trading financial products.

Currently we are looking for fluent xxx Speaking Compliance (Customer Service) Agent(s), who is (are) looking to work in a dynamic environment with opportunities for further professional and personal development.

 

The role of a Compliance agent is to merge the flow of the FTD (first time depositor) and prepare the client to become an active client. During the process the Compliance Agent will fulfill the required regulation needs regarding documents of the client. The agent will be collecting necessary documents from the client, verifying the documents, uploading them onto the system and lastly, send the client to the relevant department for the conversion.

 

Compliance (Customer Service) Agent role

  • Provide first line customer support

  • Obtain client information by answering telephone calls, chats, live calls

  • Verify the received information/documents by following the compliance procedure

  • Determine eligibility of the information/documents received and upload the relevant documentation into the system

  • Respond clients queries in an efficient and effective manner

  • Follow up on clients and maintain good relationship

  • Working closely with other internal departments resolving customer queries

 

Qualifications / Experience

  • Previous experience in Customer Service an advantage

  • Good communication skills

  • accurate eye for detail

  • Honest, enthusiastic, passionate and resilient character

  • Proactive

  • Share good practice

  • Adapt positively to business needs


If you are interested in the position, please send us your CV in English via e-mail to:

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Only short-listed candidates will be contacted. The selected candidate(s) will be provided with the training.

Compliance Agent

For any inquiries, please call or email us:
Please complete the form below
to apply for a position with us.

ZP Services LTD, Triq Ball, Dragonara Business Center, St Julian's STJ3121, Malta.

+356 2778 1772   |   contact@zp-services.com    |     hr@zp-services.com

© 2017 All Rights Reserved to ZP-Services.

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