SD Services Ltd. is an outsourcing Call Centre offering customer support to various financial entities.


We are one of the best provider specializing in the management of strategic activities surrounding
customer relations and customer support for online trading financial products.


Currently we are looking for fluent xxx Speaking Risk Control Agent(s), who is (are) looking to work in
a dynamic environment with opportunities for further professional and personal development.


The duty of a Risk Agent is to manage the process of risk policies and procedures provided by the
company. The task is highly important for the safety procedures of the company and the high level
of satisfaction that we are providing to required documents to comply with the normative.

Risk (Customer Service) Agent role

  • Verifying all the assigned clients and their statuses

  • Checking which are the missing documents of every client

  • Call the clients and correspond to gather required documents

  • Uploading received documents

  • Coordinate on a daily basis with Risk Controller to check which clients are part of risk


management

  • Helping out the team in case of need

  • Maintain high level of service to the customer and to the company

  • Recording and updating all necessary reports on Risk Management for the clients

  • Translate necessary documents as requested by Team Leader

  • Coordinate with Withdraw Team on a daily basis

  • Work closely with other relevant departments

Qualifications / Experience

  • Previous experience in similar role and/or in Customer Service an advantage

  • Good communication skills

  • Accurate eye for detail

  • Honest, enthusiastic, passionate and resilient character

  • Proactive

  • Share good practice

  • Adapt positively to business needs

If you are interested in the position, please send us your CV in English via e-mail to:

Only short-listed candidates will be contacted. The selected candidate(s) will be provided with the
training.

Risk Agent

Please complete the form below
to apply for a position with us.
For any inquiries, please call or email us:

ZP Services LTD, Triq Ball, Dragonara Business Center, St Julian's STJ3121, Malta.

+356 2778 1772   |   contact@zp-services.com    |     hr@zp-services.com

© 2017 All Rights Reserved to ZP-Services.

  • Facebook - Black Circle
  • LinkedIn - Black Circle
  • YouTube - Black Circle